Terms of Service
Last Update: January 2019
The following terms and conditions (these “Terms of Service”), govern your access to and use of the website, including any content, functionality and services offered on or through pFreelancer.com (the “Site”), by Prefive International Ltd. as applicable.
This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.
Buyers are users who purchase services.
Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
Disputes are disagreements experienced during an order between a Buyer and Seller.
Site Balance is the aggregated amount of your Revenue as a Seller and/or returned payments from cancelled orders as a Buyer.
Credits are credits that we may provide users to be used only for purchases on our website, subject to these Terms of Service or any other applicable laws and/or terms.
Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.
Gig Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $5.
Gig Page is where the Seller can describe their Gig and the Gig’s terms, and the Buyer can purchase the Gig and create an order.
Gigs® are services offered on website.
Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Gig.
Orders are the formal agreement between a Buyer and Seller after a purchase was made from the Seller’s Gig Page.
Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the platform, including with respect to collection of funds from Buyers in connection with the purchase of Gigs, remittance and withdrawal of funds to Sellers in connection with completed Gigs, and the holding of funds in connection with Site Balances.
Revenue is the money that Sellers earn from completed orders and can either withdraw or use to purchase Gigs, subject to these Terms.
Sellers are users who offer and perform services through Gigs.